I feel that I’ve been ripped off by Adobe.
I recently went on to the Adobe web site to upgrade my version of Photoshop Elements. I was attracted by a discount listed in the Adobe web store that would give me about 20% off the price. And so I went ahead and ordered the upgrade. However I didn’t notice at the time that I was being charged full price.
I contacted Adobe support to say that I had been overcharged, and the support rep I talked to even confirmed that the web store was showing a discount. But he said he would have to refer the issue up to his manager, and that they would be in contact.
I heard nothing for a couple of days, and then today got an email saying that my support call has been closed. They say that no discount exists, and that I’ve been charged the correct price. And wouldn’t you know it, if I check the store now, there’s no mention of the discount – and I didn’t keep any evidence of the discounted price.
And so I’ve been conned by a big corporation, and I can’t do anything about it.