Review of An Post AddressPal

Last year An Post launched their AddressPal service to compete with the likes of Parcel Motel who offer a virtual delivery address in the UK.

They recently upgraded the service to add a virtual delivery address in the USA, to allow people to shop for goods that are not generally available in Europe.

After signing up, the service works by giving you a virtual address, which you then use as the delivery address for anything you order online or by mail order. The idea is then that An Post will ship on your item from the UK or USA to Ireland and deliver it either to your home or your local post office for collection.

I signed up to the service last week in order to buy a new monitor from Amazon. I guessed that the box would be too big for any of the Parcel Motel lockers, so I thought I’d give AddressPal a try instead.

Progress and Notifications

The parcel got delivered to the English address at around lunchtime on the Friday. However if you use the service to deliver to a Post Office, then An Post offer no means of tracking the parcel’s progress. They don’t even acknowledge that they’ve received it. When I check the AddressPal site there’s no parcels listed against my account. This is something that An Post should look to introduce, to give customers some kind of reassurance that an item has been received.

The AddressPal site says that it take 4-5 working days to be delivered on to the Post Office of your choice. That’s quite a long time to relocate a package from England to Ireland. Especially as it look less than 24 hours for the courier to deliver my monitor into the hands of An Post, and now it’s going to take up to a week for the onward leg.

It’s now 3 working days on, and I’ve not heard anything. An Post only send an email and/or SMS out once the package is ready for collection at the Post Office – and that could be another couple of days from now.

Final Delivery

My email notification finally arrived after 4 working days saying that my parcel was ready for collection at my local Post Office. I had to leave work a little bit early to go there, as my Post Office closes at 5.30pm, which is a bit of an inconvenience.

To collect the parcel I had to show the AddressPal card that that An Post had delivered to my house, together with a form of photo ID. I had to sign a screen to accept delivery, pay the €3.75 fee (cash or card is accepted), and the parcel was mine. It took just over 5 minutes in all, because I had to wait in line to be served, and then the woman serving me had to process my collection which took a couple of minutes in itself.

The Verdict

Would I use AddressPal again? Maybe. I wasn’t overly impressed by the 4 working day wait to redirect from Britain to Ireland. And having to find a time to collect when the Post Office is open is not very convenient.

Parcel Motel is quicker at delivering to the designated lockers (1-2 days), and you can pick up at any time, 24 hours a day.

3 thoughts on “Review of An Post AddressPal

  1. ive been using the service for year,have since stopped for a few reasons,i find the service is poor waited at one point over a week and a half,spoke to there customer service,found them rude and unhelpful,the price has gone up and once they have your parcel its pot look,because you can not track an item.very poor service all round

  2. I have had a similar experience. Parcel delivered from within the UK to AddressPal In St. Albans on the 19th Dec. On the 27th December they have no idea where it is. They say that their was notes parcels after 16th cant be guaranteed for xmas delivery. Of course I didn’t check their ws before ordering.
    My advice is to use another service like Parcel Motel who are much more efficient.
    On top of that, prior to xmas, they were texting me everyday about a parcel that was ready for collection that wasn’t in the post office when I checked. The Post office was equally as frustrated as I was due to my repeated inquiries about a parcel that didnt exist!!

    Ciaran Smyth

  3. I was a regular user for about six months ,overall parcel motel is a far superior service.
    A parcel worth over £200 recently went missing with address pal ,the customer service is the most frustrating thing i have ever experienced. They don’t give a c**p about you or your missing stuff and mostly will not even respond to emails ,you can phone an post’s customer service but they distance themselves from the whole thing, but will pass it on for you and you will hear no more. no matter the value all you will receive if you jump through hoop’s is £40

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