Problems with MyTaxi

It's been just over 6 months now since MyTaxi took over from Hailo in Dublin.

At the time of the change-over there were a barrage of customer complaints, but has the company overcome these teething troubles since then?

Not in my experience!

I used the MyTaxi app on two consecutive days over the last week, and had trouble both times.

On both occasions, when I opened up the app, the screen informed me there was a taxi available a couple of minutes away. But each time when I went to try and book a taxi, all the nearby cabs seemed to evaporate into thin air.

So either I was incredibly unlucky, and someone else managed to book the taxi moments before me, or else the app was lying to me about the availability of cabs. Either way, it was embarrassing to me, because I was telling my family that there was a cab 2 minutes away, and then 30 minutes later, no driver had yet accepted the job.

To counter the problem of taxi availability on the 2nd day, I decided to use the pre-book feature. But that didn't work either. I wanted a taxi at 7.30pm, but the app said that I could either have one at 6.15pm, or I would have to wait until 8.45pm, because all the pre-book slots were taken.

I never had these difficulties when using Hailo. I always used to be able to get a taxi whenever I needed one, within about 10 minutes. But on my recent experience, it takes about 30-40 minutes to get a taxi with MyTaxi.

I'm seriously considering ditching the app altogether, and going back to ordering taxis by phone.