More problems

The farce continues with the NTL DVR installation. Following two failed installs on Monday and Tuesday this week, I was assured on Tuesday afternoon that a DVR would definitely be installed “first thing tomorrow morning” (Wednesday).

Well it’s now Wednesday afternoon, and guess what? Yup, you got it. Nobody came, and the number of failed appointments reaches three (or four, if you also count the missed Broadband install on Saturday).

So I called NTL (I know the number from memory now), and they told me that no appointment was made for this morning, and that my DVR was booked in for Friday afternoon – which was news to me – but not much of a surprise. After all, almost nothing that NTL tells me ever seems to match reality. I’ve had several promises made to me over the last week, and not one of them has been kept. And at the moment, I have very little faith that anyone will arrive on Friday either.

What I should do, of course, is cancel my service with NTL. They’ve messed me around more than any sane person could stand. But I don’t want to go elsewhere. I just want NTL to install the services I asked for.