I’m moving house next weekend, into somewhere that already has UPC service. As such I needed to cancel my UPC at my current address.
To cancel you are required to give 30 days written notice (email to firstname.lastname@example.org), which I duly did, noting the exact day I wanted to the services to cease.
Unfortunately today they’ve cut me off 9 days early! I have no TV or broadband, and because its Good Friday, there’s almost nobody working in UPC today.
I did speak to someone, and asked for my account to be re-enabled for 9 days. But they say the only way I can get TV and broadband connected is if I sign up to a new 12 month contract, which is ridiculous!
So I’m sat here in complete silence. Can’t watch TV, can’t use broadband. I can’t even download a new book for my Kindle.
They claim to have tried to call me 3 times in the last couple of weeks, to confirm the disconnection, but I never received the calls, or any voice mails asking for me to call back – so they decided to go ahead anyway.