Non-Irish banks and eir

I was on the phone earlier to the telecoms operator eir to change something related to do with my mobile phone contract, and for some reason they requested that I give them my payment details again.

I gave them my details – both the 16 digit number from my debit card and the IBAN for my account – but their system wouldn’t accept either. The problem? They’re for an account run by the German-based mobile bank N26.

eir don’t seem able to accept payment instructions over the phone from non-Irish banks. Instead their direct debit instructions indicate that you have fill in a paper-based mandate form and either post it or fax it (but not email – they don’t accept email) to their office in Clonakilty in Co. Cork.

The Single European Payment Area (SEPA) regulations that came in around 10 years ago are meant to allow customers to make cashless payment in Euros to anyone located in any of the Eurozone counties. So, you should be able to receive your salary into any Eurozone bank account, and may payments to any company around Europe using your IBAN.

It’s entirely possible for business to accept verbal instructions for SEPA direct debits over the telephone and electronically, but for some reason eir doesn’t support this.

To resolve the matter today my customer care agent suggested that I get a friend to volunteer the use of their Irish bank card to set up payment on my account, and then arrange to switch over to my German bank over the next few days.

I asked whether he could guarantee that my friend would not be inadvertently charged for my mobile service, and he said yes. I then asked, if that was the case, whether the agent himself would be willing to use his own personal bank card to set me up. Unsurprisingly, he wasn’t keen!

Posted by Richard

Richard has been blogging since 2000 about technology, cycling, singing, and life in general. Follow him on Twitter.

One Reply to “Non-Irish banks and eir”

  1. I called eir today to try and change my mobile plan. They requested my payment details. I asked why they needed my payment details, when they already have them and have successfully taken payment from that account for over 6 months. They said it was because the details are encrypted in an old system, and they want to transfer me to a new system, so they need payment details again – which in my case involves posting in a paper direct debit mandate form again! I asked if I could stay on the old system, and they said that wasn’t possible. So if I want to move to the new plan, I have to post in the paper mandate.

    Reply

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