Cancelling Direct Debits with N26

I wanted to cancel a Direct Debit from my N26 account, and couldn’t find any reference to it in the app, so I contacted customer care.

Here’s the process they explained to me to cancel a Direct Debit:

  1. Download the form form their site, and fill in the details the Creditor ID or Merchant Reference
  2. Ensure the form has your physical handwritten signature on it
  3. Scan the form, and email to
  4. N26 will then cancel the Direct Debit for you

There’s no help within the app or website that tells you the Creditor ID or Merchant Reference for an existing Direct Debit. Neither of these values are listed against a transaction, so you need to find them elsewhere.

I checked the website of the company that I was paying my Direct Debit to, and their Creditor ID was listed – so I was able to the get the value fairly easily.

The Creditor ID is a unique reference that identifies an organisation collecting payments through a  SEPA Direct Debit, and is usually issued by the organisation’s bank. It reads a bit like an IBAN, but may be shorter, with a mixture of letters and numbers. The Direct Debit Mandate form – whether electronic or paper – should show the Creditor ID on it.

Here’s an extract from the Bank of Ireland SEPA Direct Debit Creditor’s Guide that explains the Creditor ID format:

I’m not sure how you find out the Merchant Reference! If you find out, let me know!

Reversing Direct Debits already paid

If you want to initiate a refund on a Direct Debit that has already been paid, you can do this from within the mobile app:

  1. Tap on the Direct Debit transaction to view the details
  2. Scroll to the bottom and select the option “Initiate refund”
  3. Send the request

N26 state that the money will be returned to your account within 2 banking days.

Screenshot of N26 app, with “Initiate refund” option highlighted

6 thoughts on “Cancelling Direct Debits with N26

  1. Thanks for sharing, but I used their support chat and a bot assisted me and there’s an easier way:

    What can I do for you?
    Neon · 05:30

    How can I cancel a standing order?
    You · 05:31

    To set up a standing order, create a transfer and check ‘Save as a standing order’ on the confirmation screen.
    Neon · 05:31

    You can manage and delete your standing orders in the web app or in the mobile app.
    Neon · 05:31

    In the mobile app, just place your finger on your transaction list and pull down to reveal your standing orders. You can modify standing orders there as well.
    On the web app, click ‘Show’ on the top-right of your transaction list.
    Neon · 05:31

  2. Hi Paul,

    A standing order is not a direct debit. A standing order is just you telling the app to send money to the merchant at a regular interval/date. You set this up and cancel at will

    SEPA is the merchant TAKING the money from you because you agreed to it. Cancelling this requires this longer process because you essentially created a sort of “contract” with them to take money from you.

    Hope this clears that up a little!

    1. A standing order sends money to a merchant. A direct debit takes money when a merchant asks for it. They are not taking money on a standing order you are giving it to them.

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