Catalogue of errors

You wouldn’t believe the amount of grief I’ve been experiencing from NTL (also known as UPC) over the last week or so.

I called them a couple of weeks ago, to get my digital TV subscription moved from to my new address. And as part of the deal, I wanted to also order Broadband internet and a DVR (hard disk recorder). Now originally I was told this could all happen on the same day, but a week later when I was informed of the dates, the single install had turned into three separate appointments on three separate mornings.

The digital TV would be installed on the Wednesday, the broadband would come on the Saturday, and the DVR would arrive on the Monday. It didn’t seem like the best use of resources to spread the work out over three different appointments, but I was happy for them to go ahead. Only that, so far it’s been a bit of a nightmare.

Wednesday 5th December
Appointment slot 9.00am – 1.00pm to install digital TV – installation engineer arrives at 10.30am, and everything goes smoothly.

Saturday 8th December
Appointment slot 9.00am – 1.00pm to install broadband – engineer fails to arrives, nobody calls to apologise or explain what’s going on, and getting through to customer care is impossible because they’re flooded with calls from people wanting to view some premium boxing match event.

Monday 10th December
Eventually get through to customer care about the broadband, and they tell me that the install was cancelled by the engineer that installed the digital TV on Wednesday, because he says I didn’t want broadband any more. This is a complete lie, as we never even discussed broadband. But I let it go and accept a new appointment on Thursday.
Appointment slot 9.00am – 1.00pm to swap digibox for DVR – wrong engineer arrives at 11.00am. He’s been sent to fix a fault rather than doing an install, and has no DVRs with him. He says he will get an installation engineer to call later in the day, but this doesn’t happen. And when I get through to customer care again, they rebook the install for the next day.

Tuesday 11th December
2nd appointment 9.00am – 1.00pm to install DVR – and the wrong engineer arrives again. Just like the day before, the guy who turned up was sent to fix a fault rather than install a DVR – so he goes away without doing any work. I call NTL again, and they apologise for the (three) messed-up appointments, and promise that my DVR will definitely arrive the next morning. I ask to confirm that the broadband install is still happening on Thursday, and am told that there’s no appointment noted on the system for Thursday, and am instead offered an install on Friday.

Wednesday 12th December
3rd appointment to install DVR – stay tuned to see if this actually happens.

Thursday 13th December
2nd appointment to install Broadband – glad that I asked about this, as I’d have waited in again, only for nobody to show up.

Friday 14th December
3rd appointment to install Broadband – stay tuned to see if this actually happens.
So, all in all, that’s a total of seven different appointments made, instead of the initially-stated one.


As I had a bit of spare time today, I decided to have a go at relaunching this blog, using the same design as my old UK blog at It’s going to take a while to get everything working correctly, but I hope you’ll all bear with me in the interim.

New Year

Gosh – look at that… it’s September tomorrow. Where did the summer go?

Those lazy Sunday mornings with nothing to do were certainly a welcome novelty for a while there, but I guess that – just like every other cathedral lay clerk out there – I’d better dust down my vocal chords and prepare myself for the start of a new term.

The holidays – such as they were with the dreadful weather we all had this year in the British Isles – are now over, and most of the cathedral choirs will be starting back over the next week.

Frightened-looking young boys and girls will be joining treble lines, equally frightened-looking choral and organ scholars will be finding their feet, seasoned lay clerks will be re-establishing their routine, and directors of music up and down the country will be bracing themselves for yet another year of blood, sweat, and tears in the year ahead.

And why do we all do it? Well I guess there’s any number of personal motivations, but at the heart of it we love all share a passion for church music.

Singing with the spirit

There’s a friend of mine – a fellow lay clerk – who doesn’t touch a drop of alcohol during term time. He finds that the booze affects his voice too much. And on the odd occasion when he’s had a couple of pints on a Sunday night, he’s found that his voice has still been a bit scratchy at evensong on Wednesday. So he tends to stay teetotal all the time now.

But in the choral world, he’s pretty much the exception to the rule. Almost all the singers I know enjoy a drink; often quite a lot of drink. Of course, there’s nothing wrong with sharing a few medicinal pints after a big service, to help wind down and relax the vocal chords. But I know quite a few folk that take it much further than that. Some will drink before singing, and will even try to fit in a quick couple of pints during a 15 minute break before a service or concert.

Not that I’m trying to come across as angelic here. I’ll admit that I’ve sung a couple of dozen services in my time under the influence of alcohol. Indeed, last summer I turned up for one choir practice straight from the pub following a 7-hour drinking session (and sang like a badger’s fart, by all accounts). But I try not to make it a regular thing.

Generally, it’s not the best idea to drink before singing. A small amount of alcohol can sometimes help the voice. But it’s hard to judge where that ‘sweet spot’ is, and more often than not you can end up having too much. And while you may not realise it, your concentration is affected, and you start making mistakes.

Another friend of mine used to be partial to a few drinks for Sunday lunch, but he often didn’t know when to stop. And by the time evensong came around, despite his protestations, he was usually in no fit state to sing. Pieces he knew backwards were okay, because he would just sing them from memory. But his psalm and hymn singing would be all over the place, as he couldn’t focus on the words. The difference in his singing between the eucharist and evensong was shocking – so much so that people started to notice, and he was eventually asked not to attend on an evening.

Other friends have boasted in the past about how pissed they’ve been ahead of important concerts. Their justification for this being that, in the midst of a large choral society, it doesn’t matter if they’re singing badly. Which strikes me as a pretty selfish and inconsiderate attitude.

We’re all going on a…

Yesterday was the end of term, and the cathedral choir are now on summer holiday for the next 8 weeks.

Not that it feels like summer. It’s been throwing it down with rain for weeks on end, and it’s also unseasonably cold and windy. And there appears to be little sign of an improvement in weather conditions in the near future.

But weather aside, it’s good to know that we have some time off from our singing duties. I can reclaim my weekends, and do all the jobs I’ve been putting off over the last term. Although, having said that, I’m just as likely to miss the singing as well. During the recent half-term break, I ended up getting very bored, and I only had to survive a week without music.

It doesn’t help, as well, that almost my entire social life seems to revolve around the choir people. And without them, I would appear to be a bit of a ‘Billy no-mates’. So I can only hope that at least some of them are going to stick around in the city over the summer.

A few folk – sadly – will not be around, as they’re leaving the choir to go on and do bigger and better things. And we took the opportunity to say goodbye to them after evensong yesterday. The director of music made a bit of a speech, leaving presents were handed out, and quite a lot of alcohol was consumed.

Of course, come the start of next year in September, we’ll be welcoming a bunch of new people to replace the folk that left: a new organ scholar, and various different singers. One much-heralded arrival, however, looks like it might not happen. Rumour has it that one of our new tenors may have received a ‘better offer’ and is currently trying to back out of his contract. Which would be a shame, as we were all rather looking forward to having a full-strength tenor line again.

Even so, the choir still has many exciting things to look forward to at the start of next term, including two live BBC broadcasts, three concerts, a combined service with another cathedral choir, and three carol services just before Christmas. It’s going to be a fun term. Can’t wait!

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