Joint Credit Cards

At the moment, I have a personal credit card account. My wife has a second card on this account, and can spend using this card, but she has no access to check on the balance or manage the account.

So I was looking around to see if it was possible to get a joint credit card. And I haven’t had much luck.

Almost all the banks that offer credit cards allow me to get a second or third card for the account, but the liability for the debt and the management of the account still rests on one person.

I can go out and get a joint current account, a joint bank loan, or a joint mortgage, but it seems I can’t find any joint credit cards.

Here’s what I’m looking for:

  • A credit card account with shared liability for the debt
  • A separate credit card number for each person so that we can see whose card was used for a transaction
  • The ability for both people to access and manage the credit card account (including checking the balance, transactions, and making payments) under separate logins

I’ve been checking all the major Irish banks online, and I can’t find any mention of a product that comes close to my requirements. And I’m not sure whether any of the FinTech companies are innovating in this space yet.

Integrating shopping receipts with my bank statement

With most transaction now taking place by card, the days of the paper-based receipts in shops are surely numbered.

Some shops now ask me whether or not I want a receipt – I suppose to avoid the environmental impact of printing something that will immediately be thrown away. And some shops offer email receipts, but that has data protection concerns because I’m handing over me email address that is then invariably used for email marketing.

The obvious solution to me is for the payment card processors to capture itemised receipt information, and pass it back to the bank for integration with my online bank statement.

When I check my transactions on my mobile app it would be great to be able to drill down into the transaction to see exactly what I bought – and perhaps remind me how I managed to spend €92 in Ikea when I popped in for just one thing.

Warning: Does not represent realistic spending habits!

Of course, this does mean entrusting my purchase information to banks, but they can be regulated to treat the data carefully and safely. And I’m sure that the banks would love to analyse the (hopefully anonymised) data to have more insight into our spending habits.

Use in the shop

Several fin-tech companies already provide the ability to notify you of transactions in near real-time. Both my N26 and Revolut cards display alerts on my phone as soon as I’ve paid for something. So it shouldn’t be too hard to expand that to included detailed receipt information as part of the alert.

I’d receive my receipt on my phone before I’d even stepped away from the till, and I would be able to check it over for accuracy.

Then, if I ever needed to return anything, I could maybe just pull up a bar-code representing the receipt on my phone, and let the retailer scan it to retrieve the purchase transaction details on their system.

Usage at home

I could also use the detailed information in the receipts to analyse my own spending habits, and see just exactly how much money a year I’m spending on takeaway coffees and shampoo.

I could also set up detailed budgets for certain products – for instance, to limit myself to spending €30 a month on beer – and check my spending against those budgets.

Four weeks without my Ulster Bank debit card

My wife lost her debit card for our joint current account just over 3 weeks ago, and she used the online banking facility to report it lost and request a new one.

New bank cards are meant to take around 4 working days to arrive. However around 10 days later there was no sign of it, and my debit card had also stopped working. It seems that Ulster Bank had cancelled both cards on our joint account.

So my wife phoned Ulster Bank to tell them that she had not received the replacement card, and asks for replacement cards to be sent for both of us. The customer service agent confirmed that cards would be sent out for both of us.

One week later (3 weeks after first reporting the card loss) my wife’s new debit card finally arrived in the post. But there’s no sign of my card, so I rang up Ulster Bank again, and found out that:

  • My debit card should not have been cancelled in the first place
  • There were two active cards on the account – both in my wife’s name – the one ordered online 3 weeks ago and a second one ordered on the phone a week ago
  • There were no active cards in my name listed on the account

So it seems there were some serious failings in process within Ulster Bank:

  1. They wrongly cancelled my debit card – possibly a problem with their online card loss process
  2. They failed to cancel the first replacement card that was reported lost – leaving it active on the account – a problem related to the customer care agent on the phone who order the replacement
  3. They failed to issue a new card to me – leaving me without a card for 3 weeks – they didn’t send a new card when they originally cancelled my card, and again didn’t send a new card when asked 10 days later

I tried to point out these failings to the customer service agent, but she seemed unable or unwilling to capture the feedback. I asked if she could log a complaint or record my comments against our account, and get someone in authority to review them, and she said nobody reviews the account comments.

So it seems that Ulster Bank has no mechanism in place to learn from their mistakes and to correct them in the future. The biggest problem seems to be around the person that my wife spoke to after 10 days, who told her a number of things that turned out not to be true. That person clearly needs some training in order to perform their role correctly, but our feedback about their performance is clearly not going to be followed up.

I guess this is why people get so frustrated with call centres.

Anyway, it seems that a new debit card has eventually been ordered for me, and will arrive in 3-5 working days. So by the time it gets here, I’ll have been without a working card for a total of four weeks! The bank also insists that they need to send me a new PIN for the card, because I’ve been without an active card for so long!

I did ask if there’s any way that they could expedite the issue of the new card – based on the fact that they’ve made so many mistakes – and the answer to that was also no.

Cancelling Direct Debits with N26

I wanted to cancel a Direct Debit from my N26 account, and couldn’t find any reference to it in the app, so I contacted customer care.

Here’s the process they explained to me to cancel a Direct Debit:

  1. Download the form https://docs.n26.com/cs/N26DirectDebitBlockEN.pdf form their site, and fill in the details the Creditor ID or Merchant Reference
  2. Ensure the form has your physical handwritten signature on it
  3. Scan the form, and email to support(Replace with @)n26.com
  4. N26 will then cancel the Direct Debit for you

There’s no help within the app or website that tells you the Creditor ID or Merchant Reference for an existing Direct Debit. Neither of these values are listed against a transaction, so you need to find them elsewhere.

I checked the website of the company that I was paying my Direct Debit to, and their Creditor ID was listed – so I was able to the get the value fairly easily.

The Creditor ID is a unique reference that identifies an organisation collecting payments through a  SEPA Direct Debit, and is usually issued by the organisation’s bank. It reads a bit like an IBAN, but may be shorter, with a mixture of letters and numbers. The Direct Debit Mandate form – whether electronic or paper – should show the Creditor ID on it.

Here’s an extract from the Bank of Ireland SEPA Direct Debit Creditor’s Guide that explains the Creditor ID format:

I’m not sure how you find out the Merchant Reference! If you find out, let me know!

Reversing Direct Debits already paid

If you want to initiate a refund on a Direct Debit that has already been paid, you can do this from within the mobile app:

  1. Tap on the Direct Debit transaction to view the details
  2. Scroll to the bottom and select the option “Initiate refund”
  3. Send the request

N26 state that the money will be returned to your account within 2 banking days.

Screenshot of N26 app, with “Initiate refund” option highlighted

Are you OK with cookies? What is this?

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close