Nightline redirect to Parcel Motel

I am expecting a delivery from Virgin Media.

They use the courier Nightline for their deliveries, which on the face of it is a good idea, because Nightline have an advantage over other courier services. They have the Parcel Motel network of storage lockers, so if you’re not at home to receive your parcel, it can be held in a locker to be picked up at your convenience.

My order with Virgin Media went through at 10.00am on Friday, but for some reason Virgin didn’t dispatch my equipment until the following Monday evening.

An email I received from Nightline said that I could track my order online, or redirect the parcel elsewhere if I wan’t going to be in to accept the delivery. So on the Monday evening I tried the redirection process to send it straight to my local Parcel Motel, but every time submitted the request I kept getting an error in Nightline’s Parcel Pilot system. After a few attempts I abandoned it.

I tried again on the Tuesday morning to redirect to Parcel Motel, and it actually worked, and was recorded as a “Motel Redirect” in the tracking system. Unfortunately Nightline didn’t check their own records because they still took it out in their van to deliver to my home. It subsequently got returned to the depot, and the tracking system now says “Nightline delay, due next business day”.

So much for Virgin’s promise to have the equipment in my hands within 2 days! 

Update

So having asked to redirect to Parcel Motel, I received an second email from Nightline on the Wednesday saying it would be delivered to my Parcel Motel locker (they even listed the address of the locker location) between 2.00pm and 4.00pm.

I checked the Nightline tracking, and it said that the parcel was delivered at 3.30pm. However by 5.30pm I still hadn’t heard from Parcel Motel about how to collect the parcel (I need a PIN to access the locker).

So I called Nightline (018835400), and they said they couldn’t help and said I needed to call Parcel Motel on a different number (0768886677).

I called Parcel Motel, and kept getting cut off. It seems that unless your call gets picked up within about 20 seconds then you get a message saying “no agents available” and the call is dropped. Anyway, I eventually spoke to a person on the 5th attempt at calling, and they confirmed to me that it wasn’t actually delivered to Parcel Motel at all. The online tracker was wrong.

It seems that Nightline ignored the redirection request (for a second time) and actually delivered themselves to my neighbour.

Review of An Post AddressPal

Last year An Post launched their AddressPal service to compete with the likes of Parcel Motel who offer a virtual delivery address in the UK.

They recently upgraded the service to add a virtual delivery address in the USA, to allow people to shop for goods that are not generally available in Europe.

After signing up, the service works by giving you a virtual address, which you then use as the delivery address for anything you order online or by mail order. The idea is then that An Post will ship on your item from the UK or USA to Ireland and deliver it either to your home or your local post office for collection.

I signed up to the service last week in order to buy a new monitor from Amazon. I guessed that the box would be too big for any of the Parcel Motel lockers, so I thought I’d give AddressPal a try instead.

Progress and Notifications

The parcel got delivered to the English address at around lunchtime on the Friday. However if you use the service to deliver to a Post Office, then An Post offer no means of tracking the parcel’s progress. They don’t even acknowledge that they’ve received it. When I check the AddressPal site there’s no parcels listed against my account. This is something that An Post should look to introduce, to give customers some kind of reassurance that an item has been received.

The AddressPal site says that it take 4-5 working days to be delivered on to the Post Office of your choice. That’s quite a long time to relocate a package from England to Ireland. Especially as it look less than 24 hours for the courier to deliver my monitor into the hands of An Post, and now it’s going to take up to a week for the onward leg.

It’s now 3 working days on, and I’ve not heard anything. An Post only send an email and/or SMS out once the package is ready for collection at the Post Office – and that could be another couple of days from now.

Final Delivery

My email notification finally arrived after 4 working days saying that my parcel was ready for collection at my local Post Office. I had to leave work a little bit early to go there, as my Post Office closes at 5.30pm, which is a bit of an inconvenience.

To collect the parcel I had to show the AddressPal card that that An Post had delivered to my house, together with a form of photo ID. I had to sign a screen to accept delivery, pay the €3.75 fee (cash or card is accepted), and the parcel was mine. It took just over 5 minutes in all, because I had to wait in line to be served, and then the woman serving me had to process my collection which took a couple of minutes in itself.

The Verdict

Would I use AddressPal again? Maybe. I wasn’t overly impressed by the 4 working day wait to redirect from Britain to Ireland. And having to find a time to collect when the Post Office is open is not very convenient.

Parcel Motel is quicker at delivering to the designated lockers (1-2 days), and you can pick up at any time, 24 hours a day.

Help couriers and delivery drivers find your location with PinLogic

PinLogic are an Irish company based in Co Mayo that are trying to help couriers and delivery drivers locate their customers easily and efficiently.

pinlogic-205638-h900The service makes use of the GPS location tracking available in smartphones to pinpoint exactly where a customer is located, so that delivery drivers don’t waste time and fuel driving around trying to find an address.

The delivery driver uses a smartphone app to send an SMS to the customer.  The customer then clicks on a URL in the SMS, which opens a web page. The web page then uses the GPS in the phone to find the location, and sends it to the delivery driver.  The exact location is then plotted on a map in the driver’s app.

It’s quite a simple idea, but an effective one – and it could be especially useful for rural deliveries, or where a driver isn’t familiar with an area.  And with Ireland’s supposed new postcode system not showing any signs of appearing soon, this is a great solution.

However, I would like to see the service expanded to include more customer information. At present the service is focused on providing an accurate location to a delivery driver.  But as anyone who’s ever waited in at home for a delivery knows well, it would also be great if the customer could track where the delivery driver is located.

Hailo seem to do this two-way information quite well.  The taxi driver gets an accurate pickup location when the cab is booked, and the passenger can also track the approaching taxi and keep an eye out for it.

In accordance with the 2011 European Union directive designed to protect your online privacy, I am required by law to check you consent to the use of cookies on this web site. Click on "Accept" to grant that consent. Click for more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close