Using taxi hailing apps at Dublin Airport

There’s been some discussion recently about whether taxis should be forced to accept card payments.

When arriving at an airport you would have thought it would be especially important that taxis accept credit and debit cards – but it seems there’s no requirement on the taxis licensed to pick up at Dublin airport to take cards.

Here’s a recent tweet from the Dublin Airport twitter account in response to a question on the matter:

One obvious way to ensure you can pay by card is to book a taxi using one of the hailing apps such as myTaxi. But there doesn’t appear to be anywhere in Dublin Airport for passengers to get picked up by app-hailed taxis.

Only certain pre-approved taxis are allowed to join the official airport taxi rank, and so app-hailed pickups often take place at other random parts of the airport – at the departures drop-off area, at the bus stops, or on some random side-street. The taxis aren’t allowed to wait in these areas, so they circle the airport until their passengers are in position and then swoop in collect them.

I tweeted Dublin Airport to ask them if they had a designated area for pre-booked taxis to pick up passengers, but they never replied to me. I guess their answer would be that they would prefer that taxis park up in the short-term car park, and come into the terminal to collect passengers – but they would say that, because they generate a lot of revenue from their car parks!

Also as a passenger I don’t really want to pay the additional parking fees for my taxi.

So what’s the solution?

Maybe Dublin Airport needs to think about providing a designated area (perhaps where all the buses park up and wait) in the airport for app-hailed taxi pickups – one that allows taxis to wait for a few minutes for their passengers to arrive.

Problems with MyTaxi

It's been just over 6 months now since MyTaxi took over from Hailo in Dublin.

At the time of the change-over there were a barrage of customer complaints, but has the company overcome these teething troubles since then?

Not in my experience!

I used the MyTaxi app on two consecutive days over the last week, and had trouble both times.

On both occasions, when I opened up the app, the screen informed me there was a taxi available a couple of minutes away. But each time when I went to try and book a taxi, all the nearby cabs seemed to evaporate into thin air.

So either I was incredibly unlucky, and someone else managed to book the taxi moments before me, or else the app was lying to me about the availability of cabs. Either way, it was embarrassing to me, because I was telling my family that there was a cab 2 minutes away, and then 30 minutes later, no driver had yet accepted the job.

To counter the problem of taxi availability on the 2nd day, I decided to use the pre-book feature. But that didn't work either. I wanted a taxi at 7.30pm, but the app said that I could either have one at 6.15pm, or I would have to wait until 8.45pm, because all the pre-book slots were taken.

I never had these difficulties when using Hailo. I always used to be able to get a taxi whenever I needed one, within about 10 minutes. But on my recent experience, it takes about 30-40 minutes to get a taxi with MyTaxi.

I'm seriously considering ditching the app altogether, and going back to ordering taxis by phone.

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